Consistent Training, Monitoring and Quality Assurance
Most call centers answer calls around the clock. But we don't stop at staffing sales agents.
At any moment of the day, our dedicated trainers are holding group skill sessions, doing one-on-one coaching, and evaluating progress. Our floor managers are monitoring media, agent performance and managing allocations for optimum call distribution across the agent pool. Our Quality Assurance staff are listening to calls and preparing evaluations critical to improving performance.
When quality and conversion count, we want our sales agents to have every possible opportunity to succeed. Evolve takes a very hands-on approach in developing and managing sales representatives. We take great pride in having all resources ready and available to assist our staff and clients 24 hours per day, 365 days per year. At Evolve, the process of performance through development is perpetual.