Evolve's Technology

Evolve utilizes systems that are capable of implementing new initiatives in days, rather than weeks.  Not only are our agent interface applications fluid and scalable, they’re database driven to provide maximum efficiency.

Using a dynamic browser based system and VoIP (Voice-over Internet Protocol) technology, we have the ability to “pop” an order entry screen and route the phone call to any computer workstation!

Find out more about our technical staff and services below.

Our Platform:

The cornerstone of Evolve's call handling technology is a product called Customer Interaction Center (CIC) by Interactive Intelligence.  Interactive Intelligence is a global provider of unified IP business communications solutions.  With over 3,000 customers in 80 countries, Interactive Intelligence is a leader in call center software.

With CIC, Evolve offers our customers a variety of custom call handling options to suit the needs of each program.

Features:

  • Inbound call handling
  • Web chat
  • Quality monitoring and reporting
  • Multi-site routing
  • Outbound calling
  • Custom Call Holding and Front End Messaging
  • Digital recording of all calls
  • Automatic screen pop with dynamic scripting
  • Open database architecture allows custom applications and modifications to client spec

Reporting:

At Evolve, we understand the importance of knowing exactly how effective your marketing is.  We have multiple standard reports available based upon the typical performance metrics, or we can create custom reporting that addresses the specific needs of your campaign.

Click To Download Sample Hourly Report

Technical Personnel: 

In today’s rapidly changing environment, technology is only effective in the hands of those who know how to use it.  At Evolve, we've put together a team with over 70 years of combined technical experience in a myriad of platforms and languages. Our technical team is well versed in all aspects of the call center realm, using a combination of .NET, C#, SQL and XML to power our business.  At Evolve, the best technical solution for your campaign is never a barrier, but an opportunity.